Shipping policy
At NZ Paws, we are committed to delivering your orders quickly and efficiently. Below you will find all details about our shipping process, costs, and estimated delivery times to ensure a smooth shopping experience.
Important Delivery Notice
If you have ordered two or more products, your items may arrive in multiple separate deliveries, as we work with several warehouses to ensure shorter delivery routes and faster shipping times. Thank you for your understanding!
Shipping Costs
Orders under NZD 150: A shipping fee of NZD 6.95 applies.
Orders of NZD 15 or more: Enjoy free shipping on us!
Processing & Delivery
Order Cut-Off Time: Orders placed by 2:00 PM will be processed on the same business day.
Processing Time: Orders typically require 1–2 business days to be prepared for shipment.
Delivery Time: After processing, your order will usually arrive within 8–12 business days.
Personalised Products: Please allow additional time for custom-made items, with an estimated delivery time of 16–19 business days.
Shipping Methods & Carriers
We work with reliable logistics partners to ensure your order arrives safely and on time. Shipping carriers may vary depending on your location and the fastest available shipping option.
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Delivery Issues & Lost Packages
We place great importance on ensuring your order reaches you without any issues. If your package is delayed or lost during transit, please contact us as soon as possible. We will work closely with our logistics partners to resolve the issue and ensure you receive your order as quickly as possible.
Order Changes & Cancellations
If you need to make changes to your order or cancel it, please contact us within 12 hours of placing your order.
Once an order has been processed and shipped, changes can no longer be made.
If you need to update your delivery address, please inform us immediately. We will do our best to update the address before your order is shipped.
Holidays & Peak Periods
Please note that delivery times may be extended during busy sales periods, public holidays, or due to unforeseen circumstances such as extreme weather conditions.
We appreciate your understanding and patience during these times.
If you have any questions about your delivery, please contact our customer support team at support@nzpaws.nz. We are happy to assist you and ensure a smooth shopping experience!